Privacy Policy

Last updated: 12/16/25

This Privacy Policy describes how Instinctive Metals (“we,” “us,” or “our”) collects, uses, and shares information when you visit or interact with https://instinctivemetals.com (the “Site”).

1. Information We Collect

a. Personal Information You Provide

We may collect personal information that you voluntarily provide to us, including but not limited to:

  • First and last name
  • Email address
  • Phone number
  • Company name
  • Any information submitted through future contact or inquiry forms

b. Automatically Collected Information

When you visit the Site, certain information may be collected automatically, including:

  • IP address
  • Browser type and version
  • Operating system
  • Pages visited and time spent on pages
  • Referring website URLs

This information is collected using cookies, server logs, and similar technologies.

2. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Improve website functionality and performance
  • Understand how visitors use the Site
  • Remember user preferences

Google Analytics (GA4)

We use Google Analytics 4 (GA4) to collect information about how visitors interact with the Site. GA4 collects data such as pages visited, time spent on pages, device information, and approximate geographic location. This information is used to analyze website traffic and improve our services.

Google Analytics may use cookies or similar technologies to collect this data. You can learn more about how Google uses data from sites that use its services by visiting Google’s privacy policy.

You can opt out of Google Analytics tracking by using browser settings, cookie consent tools (if enabled), or Google’s opt-out mechanisms.

You can choose to disable cookies through your browser settings. Note that disabling cookies may affect certain features of the Site.

3. How We Use Your Information

We may use the information we collect to:

  • Operate and maintain the Site
  • Respond to inquiries or customer support requests
  • Communicate with you via email, phone calls, or SMS messages regarding your inquiry or business relationship with Instinctive Metals
  • Send service-related updates or information you have requested
  • Improve our website, services, and user experience
  • Comply with legal obligations

4. Sharing Your Information

DO NOT SHARE STATEMENT

We do not share, sell, rent, or trade your personal information with third parties for marketing or promotional purposes.

We may share personal information only in the following limited circumstances:

  • With trusted service providers who assist us in operating the Site (such as website hosting, analytics, or technical services), and only to the extent necessary for them to perform their services
  • To comply with applicable laws, regulations, or legal processes
  • To protect the rights, property, or safety of Instinctive Metals, our users, or others

All service providers are required to protect your information and use it only for the purposes specified by us.

5. Third-Party Services

Our Site may use third-party services such as:

  • Google Analytics
  • Email marketing platforms
  • Embedded content (e.g., videos, maps)

These third parties may collect information in accordance with their own privacy policies. We are not responsible for the privacy practices of third-party websites or services.

6. Comments

If visitors leave comments on the Site, we may collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help with spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available on their website.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8. Your Rights

Depending on your location, you may have the right to:

  • Request access to the personal data we hold about you
  • Request correction or deletion of your personal data
  • Object to or restrict certain data processing

To exercise these rights, please contact us using the information below.

9. Children’s Information

The Site is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe that a child has provided personal information, please contact us so we can remove it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

11. SMS and Communications Consent

If you provide your phone number through our contact or inquiry forms, you consent to receive phone calls and SMS messages from Instinctive Metals for the purpose of providing updates, responding to inquiries, and communicating information related to your business with us.

Message frequency may vary. Message and data rates may apply depending on your mobile carrier.

You may opt out of SMS communications at any time by replying STOP to any message. For help, reply HELP or contact us using the information below.

Consent to receive SMS messages is not a condition of purchase.

12. Contact Information

If you have any questions about this Privacy Policy or our data practices, you can contact us at:Email: info@instinctivemetals.com